Shipping policy
SHIPPING POLICY
Last updated: 5 August 2026
ORDER PROCESSING
Orders are generally prepared for dispatch within 1–3 business days, excluding weekends and Queensland public holidays.
Processing may take longer during launches, promotions and peak periods.
Pre-order products follow the estimated dispatch timeframe displayed on the relevant product page.
SHIPPING OPTIONS AND COSTS
Available shipping methods, current prices and estimated delivery timeframes are displayed at checkout based on your delivery address and the items in your order.
Free Australian shipping is available on eligible orders over AUD $150 after discounts and before shipping charges, unless otherwise stated on the website.
DELIVERY ESTIMATES
Delivery timeframes displayed at checkout are estimates provided by the delivery carrier and begin after your order has been dispatched.
Estimated delivery dates are not guaranteed. Delays may occur because of weather, carrier disruption, peak trading periods, customs processing or other events outside Swan Club’s reasonable control.
TRACKING
Where tracking is available, we will send dispatch and tracking information to the email address supplied at checkout.
You are responsible for monitoring your tracking information and ensuring that your email and delivery details are correct.
ADDRESS CHANGES
Contact becky@swanclub.com.au immediately if you need to change your delivery address.
We cannot guarantee that an address can be changed after an order has been placed. Orders cannot generally be redirected after dispatch.
INCORRECT OR INCOMPLETE ADDRESSES
You are responsible for supplying a complete and accurate delivery address.
If a parcel is returned because the address was incorrect, incomplete, unclaimed or otherwise undeliverable for reasons not caused by Swan Club, you may be required to pay the cost of redelivery.
Any refund will be handled in accordance with our Refund and Returns Policy and the Australian Consumer Law.
AUTHORITY TO LEAVE
If you or the delivery carrier select an authority-to-leave or safe-drop option, the parcel may be left in accordance with the carrier’s terms.
Swan Club is not responsible for loss caused solely by a safe-drop instruction selected by the customer, except to the extent that responsibility cannot lawfully be excluded.
Please contact us promptly if tracking shows that a parcel has been delivered but you cannot locate it.
LOST OR DELAYED PARCELS
If your parcel is significantly delayed or appears to be lost, contact becky@swanclub.com.au with your order number.
We will assist with a carrier investigation and provide any remedy required by law. A carrier delay does not automatically mean that a parcel has been lost.
DAMAGED PARCELS OR INCORRECT ORDERS
If your parcel arrives damaged or contains an incorrect product, contact becky@swanclub.com.au promptly.
Please include:
• Your order number
• Photographs of the parcel and shipping label
• Photographs of the damaged or incorrect product
Please keep all packaging until the matter has been assessed.
INTERNATIONAL ORDERS
Where international shipping is available, you are responsible for import duties, taxes, customs charges and handling fees imposed by the destination country unless checkout expressly states otherwise.
Customs and border-processing delays are outside Swan Club’s direct control.
International customers remain entitled to any non-excludable rights that apply to their purchase.
CONTACT
For shipping enquiries, contact: